Where are you located?
In Holland Park which is approx. 10 minutes from the Brisbane CBD. It is a by appointment only run business. Please call during business hours Monday-Saturday to arrange a consultation time. Initial consultations are approximately one hour and free of charge however additional consultations may incur a fee.
How much will I expect to pay for a cake, cupcakes or cookies?
All cakes, cupcakes and cookies vary considerably in price depending on size, complexity of design and the amount of specialist labour required to create your chosen design. Standard single tier cakes start from $200, cupcakes start from $2.85 and cookies from $4.50 each. (Minimum order required for both cupcakes and cookies).
How much notice do you need to place an order?
I like as much lead time as possible as I can only fulfil a certain amount of orders each week and places tend to fill up fast. Some short notice orders can be taken but this depends on availability. No bookings are taken for events which are more than 11 months in advance.
What is the difference between coffee and dessert size portions?
Coffee size portions are based on pieces cut 2.5 cm x 2.5cm x12 cm. This is recommended if there going to be other desserts at your function. Dessert serves are 5cm x 5cm x 12cm. This size is recommended only if your cake is going to be served and plated as the sole dessert.
What flavours do you offer?
All cakes, cupcakes and cookies are baked from scratch using good quality chocolate and ingredients. There are over 20 flavours of mud cake to choose from including a gluten free option and fruit cake . A full flavour list can be emailed to you upon request. Each tier of cake can be a different flavour.
Do you offer cake tastings?
Sample packs are $25 and contain 9 flavours which vary from week to week. If you would like to try a specific flavour, a $25 fee will apply. Notice is required if you would like a sample pack at the time of your consultation.
Can my cake have “dummy” (fake) tiers?
Entire tiered cakes can be made from Styrofoam if you wish. Dummy tiers allow you to have bigger more spectacular looking cakes without having to waste the extra amount of cake. However due the amount of materials and time spent decorating these cakes, the price difference is minimal.
Should I use fresh or sugar flowers on my cake?”
It all comes down to personal preference and budget. As sugar flowers are very time consuming to make they can be quite expensive, although some cakes require them to achieve a particular look. Fresh flowers maintain a constant theme throughout your event and I am happy to work with your florist in arranging them for your cake prior to the event. Silk flowers are also a great substitute and if they are of a high quality, I am more than happy to place them on your cake.
What if I want to make any alterations and changes to my order?”
Design changes are possible however they are subject to viability. Changes most probably will incur a fee and will be added to your remaining balance. No major changes can be made to your overall design 1 month prior to the event. Date changes are subject to availability. Any updates and corrections to your order must be provided in writing or via email.
What is your payment policy?
A 30% – 50% deposit is required to book in your order. Until your deposit has been paid, your place is not secured and could be lost if this payment is delayed. The balance can be paid in instalments, the week before delivery or on pick up. No order will be delivered until full payment has been received.
Payment can be made by direct deposit, money order, cash or cheque. (No EFTPOS or credit card facilities available).
What is your cancellation policy?
Cancellations within 12 weeks of the event forfeit the deposit paid. If a cancellation is made during the week of the event, the balance is due in full. All requests for cancellations must be made in writing.
How do I care for my cake?
Once you have picked up your cake it mustn’t be put into the refrigerator as they can sweat and the colours may run. It is best to keep the cake in a cool spot away from heat and direct sunlight. (Air-conditioning is best.) You can refrigerate or freeze the cakes once they have been cut to preserve them. If you would like to keep any decorations such as figurines and sugar flowers, store them in a container preferably with some anti moisture crystals.
Do you offer delivery and set up?
Yes. Price depends on specific location. Depending on the size and design of your cake, delivery may be essential. Sundays incur a surcharge. Alternatively your cake can be picked up.
Do you hire cupcake stands?
Cupcake stands are hired out for 3 days at a time with the purchase of cupcakes, not on their own. They are available in a variety of sizes depending on amount of cupcakes ordered. A $150-$200 security deposit is required when hiring out the stands and this is given back to you in full once the stand is returned by you in the same condition in which it was hired. Breakages forfeit the security deposit and additional charges will apply depending on the size of the stand. (Care instructions are provided.) Failure to return the stand within a week will be regarded as theft.
Do you post interstate?
Due to the nature of my products, I do not send any cakes, cookies or cupcakes by courier or mail.
Do you offer cake decoration classes?
At this stage due to time and space constraints, I do not offer any classes or courses.